Behavioural Capability

Article #2 in the series Most businesses assume their biggest AI risk is a technical one. It isn't. It's behavioural. Every time AI enters a workflow, it quietly shifts what people pay attention to, how they interpret uncertainty, where they take shortcuts and how decisions are made. And because those behavioural shifts are rarely measured or understood, businesses experience drift - errors, over reliance and inconsistent oversight long before anyone realises something has g